Redact the credit card numbers out of your Zendesk call recordings, automatically.
CallTutor is Zendesk redaction for the recordings themselves. It transcribes every Zendesk Talk (now Zendesk Voice) call and removes the credit card numbers from the recording and the transcript, minutes after hangup. Agents change nothing. No contract.
Two steps, about a minute each. $9 per Talk agent. No contract.
2 million+ calls processed with no reported missed card data · 10,000+ hours of audio every month · Used by teams at Carnegie Hall, Selkirk, and Moultrie
Set up in about a minute.
Install The Zendesk App
Install CallTutor from the Zendesk Marketplace. Zendesk's own purchase form handles billing: $9 per Talk agent per month, support-only agents free, no contract.
Connect Your Zendesk
Go to app.calltutor.com/zendesk_signup, enter your Zendesk domain, and approve with Zendesk's secure sign-in. About a minute, and it's the step people miss.
CallTutor Handles Every Call
When a call completes, CallTutor transcribes the audio, removes the card numbers, posts the clean audio file and transcript to the ticket, and deletes the original recording.
Stop Thinking About It
CallTutor strips credit card numbers, CVV codes, and expiration dates from your audio files and transcripts. Your agents never have to think about it.
By the numbers
The only redaction and transcription service for Zendesk Talk that charges per agent, not per minute.
$9
Per Talk Agent Per Month
10,000+
Audio Hours Transcribed & Redacted Per Month
5 Minutes
Most calls transcribed in 5 minutes or less
500+
Support agents use CallTutor every day
See a before and after
A real call, into a real Zendesk. Nobody changed a thing.
Before: the card number is right there in the recording
A customer reads out their card, and the recording on the ticket holds it, full number and all. Zendesk's own fine print says the only fix is to delete the whole recording. There's no transcript either, because Zendesk Talk doesn't make one.
After: audio bleeped, transcript redacted
Minutes later: CallTutor bleeps the number out of the audio, posts a transcript that reads [CREDIT_CARD_NUMBER], and deletes the original recording. Our customers call the bleep "the cash register sound."
What clean recordings cost in Zendesk
Every route to keeping card numbers out of your Zendesk Talk recordings, priced for a 5 agent team. Prices as of July 2026.
| Route | What you actually get | 5 agents |
|---|---|---|
| CallTutor on Zendesk Talk | CallTutor removes the number from the audio and the transcript, deletes the original recording, and your agents change nothing. | $45/mo |
| Manual pause and resume Zendesk's free answer |
An agent must click pause at the right moment on every call. The button can vanish on poor connections. PCI guidance says manual pause "relies completely on agent personnel" and calls for regularly auditing recordings, preferably weekly.1 | $0 + audit risk |
| Zendesk ADPP route Advanced Data Privacy and Protection add-on, requires Suite Enterprise |
Transcript-only redaction. The recording audio still contains the card numbers. Zendesk's own docs say Voice "can't redact PII/PCI data from call recording audio files" and suggest deleting the recordings.2 | ~$1,095+/mo3 |
| Zendesk Contact Center Amazon Connect add-on |
Real audio redaction, but it means moving your whole phone system onto Amazon Connect: an $83 per agent add-on, plus AWS usage billed separately, plus the migration project.4 | $415/mo + AWS + base plan |
1. PCI SSC, "Protecting Telephone-Based Payment Card Data" v3.0, Nov 2018. Zendesk on the button disappearing: Unstable Network Mode.
2. Zendesk, Call transcription and summarization FAQ.
3. Suite Enterprise and ADPP prices are not published by Zendesk; ~$169 and ~$50 per agent per month as reported by Richpanel's pricing guide, June 2026.
4. Contact Center $83 per agent per month published at zendesk.com/pricing, July 2026.
Why CallTutor exists
I used to run a company that took five thousand calls a week. We sold by phone, and a lot of those calls ended with a customer reading out a card number.
Every solution I looked at was expensive, or error prone, or came with a two year contract and pricing I couldn't explain to my own team. And training a big support team to pause and unpause the recorder isn't a plan. Anything that relies on a busy person remembering will fail.
I wanted to turn something on and stop worrying about what was sitting in our recordings, or an employee making a bad choice with a number they heard.
CallTutor was that something. You turn it on, and every recording comes back clean. No contract. $9 per Talk agent, and only your Talk agents. I liked it so much that I bought the company, and then rebuilt the whole service from scratch.
- Doug
Questions we get
How does redaction work in Zendesk?
Zendesk's built-in redaction covers ticket text: an agent selects text in a comment and redacts it, or a trigger does it automatically. It doesn't touch call recordings. Zendesk's own docs say Talk can't redact card numbers from the recording audio, and suggest deleting the whole recording instead. That's the gap CallTutor fills. When a call ends, it transcribes the audio, bleeps the card number out of the recording, posts the clean audio and transcript to the ticket, and deletes the original.
How accurate is the redaction?
No reported missed card data in more than 2 million processed calls. Once in a while it bleeps an extra number. If a redaction ever looks wrong, email support@calltutor.com and we'll dig into that call the same business day. Redaction works on English calls only.
When does billing start?
Billing runs through the Zendesk Marketplace. You install the CallTutor app there, and Zendesk's own purchase form takes your card at $9 per Talk agent per month. Connecting on our site turns the service on; the Marketplace install handles the billing. Two steps, about a minute each.
Do we pay for all our Zendesk seats, or just Talk agents?
Just Talk agents, meaning the people who take phone calls in Zendesk. Support-only agents are free. In the app's settings in Admin Center, check "Enable group restrictions?" and pick your Talk group, and Zendesk bills only those agents. Email support@calltutor.com and we'll walk you through it.
What happens to the original recording?
Redacted audio and transcript post to your ticket, the original recording is deleted from Zendesk, and transcripts are cleared from our database.
Which numbers get redacted?
Credit card numbers, CVV codes, and expiration dates. It's context-aware, so order numbers, phone numbers, and zip codes stay readable and your transcripts stay useful for QA. We can also redact health information (PHI) if you email support@calltutor.com and ask.
Can you redact our old calls?
Yes. Email support@calltutor.com with the ticket numbers and we'll run them for you. One limit that comes from Zendesk, not us: once Zendesk closes a ticket, Zendesk locks it, and nobody can add anything to it, including a transcript.
Do our agents have to change anything?
No. Agents don't have to do anything different. They take the call like normal, and the redaction happens a few minutes after the call ends.
What if we want to leave?
There's no contract. CallTutor is a Zendesk app you can uninstall anytime.
Turn it on. Stop thinking about it.
Two steps, about a minute each. $9 per Talk agent per month. No contract.
Install the Zendesk AppAlready installed? Connect your Zendesk to finish setup.
Doug reviews your first processed calls and emails you if anything looks off. Questions? support@calltutor.com.
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